Thank you for shopping at Chrose Shopping Mall.

If you are not entirely satisfied with your purchase, we’re here to help.

Exchange or Return for a Refund

The products can be returned within 14 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To be eligible, please make sure that

-The product is in its original packaging

-The product isn’t used or damaged

Products that do not meet these criteria will not be considered for return.

To return the products, please email us at support@chroseshoppingmall.com. After you receive confirmation from our customer service, please send the product back to us and email us the shipping method and the tracking No. of the returning parcel; we will deal with the product exchange or refund after we get your returning parcel.

Purchase Not Eligible for Return

-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is the defective/damaged or wrong item.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Order Cancellation

We offer a full refund if the order is cancelled within 24 hours of your purchase. You should email us at support@chroseshoppingmall.com once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.