Thank you for shopping at Chrose Shopping Mall.
If you are not entirely satisfied with your purchase, we’re here to help.
Exchange or Return for a Refund
The products can be returned within 14 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that
-The product is in its original packaging
-The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please email us at email@example.com. After you receive confirmation from our customer service, please send the product back to us and email us the shipping method and the tracking No. of the returning parcel; we will deal with the product exchange or refund after we get your returning parcel.
Purchase Not Eligible for Return
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is the defective/damaged or wrong item.
If you received a damaged product, please notify us immediately for assistance.
We offer a full refund if the order is cancelled within 24 hours of your purchase. You should email us at firstname.lastname@example.org once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.